Frequently Asked Questions
Everything you need to know about your OLIPHANT favorites.
When will my order ship?
Most orders are processed and shipped within 2-3 business days. During peak seasonal launches, please allow up to 5 business days for tracking information to be updated.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that items marked as Final Sale are not eligible for return or exchange.
How do I care for my OLIPHANT garments?
To preserve the vibrant prints and delicate fabrics, we recommend hand washing in cold water or using a gentle machine cycle. Always hang to dry and use a cool iron if necessary.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order value.
Can I modify or cancel my order after it is placed?
Once an order is placed, it is immediately sent to our fulfillment center. We are unable to guarantee cancellations or modifications, but please contact our support team immediately for assistance.
How do I determine my size?
Each product page features a detailed size guide. Our designs generally run true to size, but if you are between sizes, we recommend sizing up for a more comfortable fit.